Terms of Service
Draft for review. Not lawyer-reviewed final. Effective date: pending.
These Terms of Service (“Terms”) govern your access to and use of the ContextRocket service. Please read them carefully. By creating an account or using the service, you agree to these Terms.
1. Who we are
The service is provided by CONTEXTROCKET, SOCIEDAD LIMITADA (S.L.) (company formation in process; name reserved), managing director Mark MacMahon, Calle de la Palma 59, 1C, 28015 Madrid, Spain, VAT/NIF PENDING_REGISTRATION, contact mark@contextrocket.com (“ContextRocket”, “we”, “us”).
2. The service
ContextRocket is a software-as-a-service platform that helps you articulate, analyse, and improve how your brand and content are represented, including grounding content in your own sources, measuring answerability and visibility, and generating reports and related outputs. The specific features available to you depend on your plan and configuration. We may improve, change, add, or remove features over time.
3. Acceptance of these Terms
By registering for, accessing, or using the service you confirm that you have read, understood, and agree to these Terms and to our Privacy Notice. If you use the service on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” includes that organisation. If you do not agree, do not use the service. Acceptance of these Terms is recorded as a separate, explicit event from your acknowledgement of the Privacy Notice and from any marketing consent, and we store the exact version of the documents shown to you.
4. Accounts and eligibility
You must provide accurate account information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. You must be old enough to form a binding contract in your jurisdiction and meet the minimum age for consent (16 in Spain; up to 16 in Germany). Notify us promptly at mark@contextrocket.com of any unauthorised use.
5. Acceptable use
You agree not to use the service unlawfully or to infringe others’ rights; upload or process content you do not have the right to use; attempt to gain unauthorised access to, disrupt, or overload the service or its infrastructure; reverse engineer, scrape, or circumvent technical limits except where such a restriction is prohibited by law; use the service to generate unlawful, deceptive, infringing, or harmful content, or to send spam; or resell or provide the service to third parties except as expressly permitted. We may suspend or limit access to protect the service, our users, or third parties, or to comply with law.
6. Intellectual property
The service, including its software, design, and content we provide (excluding your content), is owned by ContextRocket or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service in accordance with these Terms and your plan. No other rights are granted.
7. Your content and ownership
You retain ownership of the content and data you submit (“Your Content”). You grant us a limited licence to host, process, transmit, and display Your Content solely to provide, secure, and improve the service for you, and as described in the Privacy Notice. You are responsible for Your Content and for having the rights and any consents needed to submit and process it. We handle personal data within Your Content as described in the Privacy Notice and, where we act as a processor for your organisation, under an applicable data processing agreement.
8. Third-party services and AI outputs
The service uses third-party providers (including hosting and large language model providers) to deliver features. AI-generated outputs may be inaccurate, incomplete, or unsuitable for a given purpose; you are responsible for reviewing outputs before relying on or publishing them. We do not warrant that outputs are error-free or fit for any particular purpose.
9. Disclaimers
To the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. Nothing in these Terms excludes rights you have as a consumer that cannot be waived under applicable law.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or related to the service is limited to the amounts you paid to us for the service in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.
11. Fees and early access
ContextRocket is currently in early access, and self-serve billing is off. We do not charge fees for access to the early-access product, and no payment method is collected at sign-up. Any hands-on commercial engagement (for example a consultancy retainer or a fixed-scope brand-audit) is governed by a separate written agreement between you and CONTEXTROCKET, S.L., not by these Terms. If and when paid self-serve plans are introduced, the applicable fees, billing terms, and taxes will be presented at the point of purchase or in a separate order before any charge, and we will give reasonable advance notice. Unless stated otherwise, fees once charged are non-refundable except where required by law.
12. Term and termination
These Terms apply while you use the service. You may stop using the service and close your account at any time. We may suspend or terminate your access for breach of these Terms, legal reasons, or discontinuation of the service, with reasonable notice where practicable. On termination, your right to use the service ends. We handle any remaining personal data as described in the Privacy Notice, subject to legal retention duties.
13. Changes to these Terms
We may update these Terms. When we make a material change, we will publish a new version and, where appropriate, notify you. Each version is dated and versioned; continued use after a change takes effect means you accept the updated Terms. If you do not accept a change, stop using the service.
14. Governing law and jurisdiction
These Terms are governed by the laws of Spain, excluding its conflict-of-law rules and without prejudice to mandatory consumer-protection rules of your country of residence. The courts of Madrid, Spain have jurisdiction over any dispute, subject to any mandatory rules that grant a consumer the right to bring proceedings in, or be sued only in, their place of residence.
15. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
16. Contact
Questions about these Terms:
CONTEXTROCKET, SOCIEDAD LIMITADA
Calle de la Palma 59, 1C, 28015 Madrid, Spain